Return & Exchange Policy

Return & Exchange Policy

At SAYA, we maintain a strict Quality Control (QC) process to ensure that every item meets our high standards before dispatch. Due to this and logistic challenges, we do not offer returns or exchanges for international orders.

However, in rare cases of receiving a damaged, defective, or incorrect item, we will review the issue on a case-by-case basis.

Eligibility for Exceptions

  • Report issues within 48 hours of delivery.
  • Provide clear images and order details.
  • Refunds or store credit may be issued at our discretion.

How to Report an Issue

Email sale@sayausa.com within 48 hours of receiving your order with images and a brief description.

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information.

Information We Collect

  • Personal details: Name, email, phone number, address.
  • Payment information is securely processed through third-party providers.
  • Browsing data: IP address, device type, and shopping preferences.

Your Rights

  • Request access, modification, or deletion of your data.
  • Opt-out of marketing emails at any time.

For privacy concerns, contact sale@sayausa.com.

Shipping Policy

Shipping Options & Delivery Time

  • Standard Shipping: 10-15 business days.
  • International Shipping: Estimated 7-14 business days.

Shipping Charges

  • Orders over $100 qualify for free standard shipping within the USA.
  • International shipping costs vary based on destination and weight.

Order Processing

Orders are processed within 2-4 working days, excluding weekends and holidays.

Customs & Duties

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Refund Policy

Eligibility for Refunds

  • Refunds apply to defective or incorrect items.
  • Requests must be made within 14 days of delivery.

Refund Process

Email sale@sayausa.com with order details and images.

Approved refunds are processed within 10-20 business days.

Cancellation Policy

Order Cancellation

  • Orders can be canceled within 24 hours for a full refund.
  • Once processed or shipped, orders cannot be canceled.
  • Please note that a 5% convenience fee will be deducted from the refund amount. This fee covers the payment service and transaction processing costs incurred at the time of order placement.

Cancellation Process

To cancel, email sale@sayausa.com with your order number.

For more assistance, contact our support team at sale@sayausa.com.