Shipping Policy
Introduction
At SAYA, we aim to provide a seamless international shopping experience. To ensure clarity and transparency, we have outlined our international shipping terms and conditions. These include details about shipping charges, delivery timelines, customs responsibilities, and important guidelines for receiving your package. Please review these carefully to avoid any inconvenience and to enjoy a smooth delivery process.
Shipping Charges and Adjustments
International shipping rates are calculated based on the destination and the total weight of your shipment once all items are prepared for dispatch. Occasionally, these rates may change once the package is ready for shipment. If there is a difference between the shipping charges paid at the time of order placement and the final charges assessed by the courier, our customer service team will contact you to arrange payment of the difference. Until this payment is settled, the package will remain on hold. Please note that SAYA does not add any margin to international shipping charges; they are based solely on courier rates.
Delivery Timelines and Processing Details
International shipments typically arrive within 10 business days from the shipping date, excluding holidays. The delivery timeline depends on several factors, including payment authorization, order processing, the transit time of our courier partners (e.g. DHL), and finally customs clearance in the customer's destination country.
Customs Duties and Recipient Responsibilities
International shipments may be subject to import taxes, duties, and customs fees, which are imposed when your package arrives in the destination country. These charges are determined by local authorities and are the sole responsibility of the recipient. We encourage customers to familiarize themselves with their country’s import regulations to avoid any unexpected costs.
Payment Options
At SAYA, we are dedicated to providing a seamless and secure shopping experience for our customers. To make your purchase process as smooth as possible, we offer a range of trusted and convenient payment methods. You can complete your transaction using any of the following options:
- Debit/Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Google Pay
- Apple Pay
- PayPal
- Meta Pay
- Amazon Pay
We are committed to offering flexible payment solutions to meet the diverse needs of our customers. Your security is our top priority, and we use industry-standard encryption and security protocols to ensure your payment information is protected.
If none of the above payment options meet your needs, please feel free to contact our Customer Service team. You can reach us via email at sale@sayausa.com, or call, or text / Whatsapp us at +1-346-419-9317 . We will be happy to assist you in finding the most suitable payment method for your purchase.
To ensure the safety and integrity of your order, please carefully inspect the package upon delivery. If you notice that the package is damaged, the flyer is torn, or the seal has been tampered with, do not accept the package. In such cases, kindly refuse the delivery and promptly contact our Customer Service Department to report the issue. We will assist you in resolving the matter and arrange for a replacement or redelivery at the earliest opportunity.
Please note that SAYA is not responsible for any parcels accepted in a damaged or tampered condition. We are unable to process any returns or exchanges for packages that show signs of tampering, damage, or being opened upon delivery.
