International shipping rates are calculated based on the destination and the weight of your shipment once all the ordered items are arranged. So if there is any difference in the shipping charges paid while placing of order and the final charges that the courier is charging us then our customer service team will be coordinating for the payment of the differential amount, until then the package will remain on hold. Be noted, that we dont hold any margins in the international shipping charges. International shipments are subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

International shipping usually arrives within 10 - 20 business days from the shipped date, excluding holidays. Delivery time is based on the amount of time it takes to get payment authorization, order processing, customs delays and the transit time from DHL or Skynet. Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by you.

For any paid or COD order which is of bulk quantity or amount. SAYA team will contact the consignee for verification of the transaction and order confirmation. And if customers are not contactable within 3-5 days, SAYA reserves the right to cancel the order

Note: Do not accept any package if the flyer is torn from any side or the seal of the flyer is tampered with. Refuse that parcel and report this to our customer service department to resolve this and to arrange delivery at the earliest.
SAYA doesn't hold any responsibility in case of any parcel being accepted with any tampering, torn, or damaged condition. Neither any Return nor Exchange will entertain In such cases.

At SAYA, we strive to ensure that all our customers are satisfied with their purchases. This refund policy applies exclusively to our international customers and is designed to outline the process and timeline for requesting and receiving refunds.

Eligibility for Refunds

• Refunds are available for international customers only.
• Refunds are considered under the following circumstances:
• The product received is damaged, defective, or incorrect.
• The product does not match the description provided on our website.

Refund Request Process

To initiate a refund, please contact our customer service team at sale@saya.pk within 14 days of receiving your order. Provide your order number, a detailed description of the issue, and any supporting documentation (e.g., photos of the damaged product).

Our team will review your request and respond within 5 business days (usually earlier) to confirm eligibility.

Refund Method and Timeline

Approved refunds will be processed to the original payment method used for the purchase.

Please allow up to 5-10 business days for the refund to be credited to your account, depending on your card issuer’s policies.

Non-Refundable Situations

• Products that have been used, altered, or are not in their original condition and packaging are not eligible for refunds.
• Refunds are not available for local (domestic) orders. Please refer to our separate policy for domestic purchases.

Shipping Costs

Shipping costs are non-refundable except in cases where the error is on our end (e.g., sending the wrong item).

We appreciate your understanding and cooperation. Our goal is to ensure a smooth and satisfactory shopping experience for all our international customers.